SIN: Global Check-In System Glitch Knocks Out Changi Kiosks for Two Hours

SINGAPORE — November 3, 2026 — Some self-service check-in kiosks at Singapore Changi Airport (SIN) stopped working for about two and a half hours on Monday morning, November 2, forcing some airlines to check passengers in by hand. Changi Airport Group (CAG) blamed a global disruption to Advance Passenger Processing systems and said other airports were affected too.

What happened

When: from about 8:30 a.m. to about 11 a.m. Singapore time on November 2.
What failed: affected kiosks could not process self check-in or print boarding passes. A kiosk out of service in Terminal 4 was pictured; other terminals and the airlines involved were not named.
Cause: CAG said the problem arose “due to a global disruption in Advance Passenger Processing systems.” It did not name the other airports affected: TBA.
Response: some airlines switched to manual check-in, and Changi ground staff helped airlines and passengers.
Flights: a Straits Times check found no flights were delayed.
Status: check-in for all affected airlines was back to normal at around 11 a.m.

What it means for non-revs

No effect on loads. No flights were delayed, so there is no backlog of displaced passengers.
Get to the counter early on morning departures. When kiosks fail, everyone joins the agent queue, where staff travelers often have to check in anyway.
Print or save your boarding pass when you can, but expect to be processed at the counter during any repeat outage.

Sources

The Star (from The Straits Times/ANN) — “Some airlines hit by self-service check-in kiosk disruption at Changi Airport” (November 2, 2026) — thestar.com.my
VnExpress International — “Airlines hit by self-service check-in kiosk outage at Singapore Changi airport” (November 2, 2026) — e.vnexpress.net