MUMBAI, India — October 28, 2026 — A network outage at Mumbai’s Chhatrapati Shivaji Maharaj International Airport (BOM) on Tuesday evening, October 27, forced staff to switch to manual check-in, slowing passenger processing for IndiGo and Air India. Flight-tracking data showed hundreds of delayed departures that evening, though the airport says flight operations were not affected.
What happened
- When: The outage began at about 7:05 p.m. local time on October 27 and lasted roughly 50 minutes.
- Impact: Check-in moved to manual procedures. Airport sources cited by Ticker News said gate changes and crew delays added to the confusion.
- Airlines: IndiGo and Air India passengers were affected. Terminals were not named.
- Delays: Flightradar24 data cited by Ticker News showed 327 flights delayed by about 9:30 p.m., averaging around 50 minutes. Some cancellations were also reported, but their link to the outage is unclear.
What the airport says
The airport called it a “temporary network disruption” and said essential services continued under manual processing. It said no impact on airport or flight operations had been recorded, which does not match the tracking data. Reports did not explicitly confirm when systems were fully restored (TBA).
What it means for non-revs
- The outage itself was short, but an evening disruption at a hub this busy can leave aircraft and crews out of position into the next morning. Check loads on Wednesday flights out of BOM before heading to the airport.
- Manual check-in is slow, and non-revs are usually processed last. If systems falter again, get to the counter early.
- Keep your gate under watch: gate changes were part of the confusion on Tuesday.
- Carry on where possible to avoid bag-tag problems during any manual processing.
Sources
- Ticker News — Mumbai airport network outage delays 327 flights
- Gulf News — Mumbai Airport Network Glitch Causes Check-In Delays for IndiGo and Air India Passengers
Get NonRev Travel News by email
A weekly recap newsletter, sent out every Sunday, with the airline, airport, cruise and travel-warning news that matters to airline employees and retirees. Free.
Subscribe free
